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Q: How long do I have to return or exchange my order?

A: Our policy lasts 30 days. If more than 30 days have gone by since your purchase, we are unable to offer you a refund or exchange.

 

Q: How do I return or exchange my order?

A: To return/exchange your product, please mail it to:

523 W 6th Street, Suite 204, Los Angeles, CA 90014.

Please include a note or email us at hello@popphysique.com prior to shipment so we know how to process your return/exchange properly.*

 

Q: When will I get my refund?

A: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

 

Q: Do you ship internationally?

A: Yes! We offer a $25 flat rate for all international shipping.

 

Q: When will I receive my order?

A: We ship via first class mail and most packages will arrive within 3-5 days; sometimes quicker depending on location! Once your order is processed by our team, you will receive a email notification with your shipping and tracking information.

 

Q: My order hasn't arrived yet, and the tracking has not updated.

A: Please contact USPS with your tracking information and they will be able to help you locate your package.

 

Q: I want to exchange for a size that is sold out.

A: Some of our products are limited edition so if your size is no longer available, we are happy to provide you with an alternative item of equal value or process a return.

 

Question not listed?

Email us at shop@popphysique.com.

 

 

 

 

 

 

* You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For hygienic reasons, we do not accept returns on thongs or socks.